Privacy Policy – on88b

1. Introduction

This Privacy Policy ("Policy") is issued by on88b ("on88b", "we", "us", "our") and applies to all personal data collected from individuals ("you", "Player", "User") who register for, access, or use the on88b platform, including our website, mobile-optimised interface, and all associated gaming and betting services. on88b operates under an international gaming authority licence and is subject to data protection obligations imposed by that authority as a condition of licence.

We take data privacy seriously — not just because our gaming licence requires it, but because our players in Kuala Lumpur, Penang, Johor Bahru, Sabah, and across Malaysia trust us with sensitive personal and financial information. That trust is not something on88b takes lightly. This Policy sets out in plain terms what data we hold, why we hold it, who sees it, and what rights you have over it.

By registering an account with on88b or continuing to use the Platform after this Policy has been updated, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should close your on88b account by contacting our support team.

2. Data Controller

on88b is the data controller for all personal data collected through the Platform. As data controller, on88b determines the purposes and means of processing your personal data and is responsible for ensuring that processing is lawful, fair, and transparent. Our designated data protection contact can be reached via the support email displayed in the footer of the Platform. We aim to acknowledge all data-related queries within 48 hours.

3. Personal Data We Collect

3.1 Registration Data

When you create an on88b account, we collect the following information:

• Full legal name as it appears on your government-issued identification;
• Date of birth (for age verification — on88b is strictly a 21+ platform);
• Residential address, including postcode and state (e.g., Selangor, Penang, Johor);
• Email address and mobile telephone number;
• Username and password (stored in irreversibly hashed format — on88b never stores passwords in plain text);
• Preferred currency (Malaysian Ringgit / MYR for all Malaysian players).

3.2 Identity Verification Data (KYC)

In fulfilment of our Know Your Customer (KYC) obligations under our international gaming authority licence and applicable anti-money laundering regulations, on88b may request:

• A copy of your Malaysian identity card (MyKad) or passport;
• A recent utility bill or bank statement as proof of address;
• Evidence of ownership of the payment method used for deposits or withdrawals (e.g., screenshot of Touch n Go eWallet, Boost, Maybank, CIMB, or Public Bank account);
• A selfie or video verification where enhanced due diligence is required.

KYC documentation is processed by authorised on88b compliance staff only and is stored in encrypted, access-controlled document management systems. Documents are retained for the minimum period required by our regulatory obligations.

3.3 Transaction and Gaming Data

on88b automatically records all deposit transactions, withdrawal requests, bonus redemptions, game sessions, wager amounts, game outcomes, and session durations. This data is used for account management, regulatory reporting, responsible gaming monitoring, fraud prevention, and the resolution of disputes. This data forms part of your on88b account record.

3.4 Technical and Device Data

When you access on88b, our systems automatically collect technical information including: IP address; device type and operating system; browser type and version; referring URL; pages visited and time spent; and session identifiers. This information is used for platform security, fraud detection, and analytical improvement of the on88b experience.

3.5 Communications Data

If you contact on88b via live chat, email, or any support channel, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes. These records are treated as personal data under this Policy.

4. How We Use Your Personal Data

on88b processes your personal data for the following purposes, each supported by a lawful basis:

• Account management and service delivery (contractual necessity) — to create and maintain your on88b account, process deposits and withdrawals, and provide access to all gaming services;
• Identity verification and KYC (legal obligation) — to comply with anti-money laundering, counter-terrorist financing, and gaming authority licence requirements;
• Fraud prevention and security (legitimate interest) — to detect and prevent unauthorised access, bonus abuse, money laundering, and other prohibited activities on the Platform;
• Responsible gaming (legal obligation and legitimate interest) — to monitor gaming behaviour, enforce self-exclusion and deposit limits, and identify players who may be experiencing gambling-related harm;
• Customer support (contractual necessity) — to respond to your enquiries and resolve complaints;
• Regulatory reporting (legal obligation) — to submit required reports to our international gaming authority and any applicable financial intelligence unit;
• Platform analytics and improvement (legitimate interest) — to analyse aggregate usage patterns, optimise game performance, and improve the on88b experience for Malaysian players;
• Marketing communications (consent) — to send you promotional offers, bonus alerts, and news from on88b, where you have opted in to receive such communications. You may withdraw this consent at any time from your account settings.

5. Sharing of Personal Data

on88b does not sell your personal data. We may share your data with the following categories of recipient, strictly where necessary:

• Game providers and platform technology partners — game studios and platform infrastructure providers who supply the software underlying on88b's casino and sportsbook services. These providers are contractually required to process data only under on88b's instructions and in compliance with applicable data protection law;
• Payment processors — including Touch n Go eWallet, Boost, and the relevant banking institutions, for the processing of deposits and withdrawals. Data shared is limited to what is strictly necessary to complete the transaction;
• KYC and AML service providers — third-party identity verification and sanctions screening services engaged to assist on88b in meeting its regulatory obligations;
• Regulatory and law enforcement authorities — on88b will disclose personal data to its gaming authority and to law enforcement agencies where required by law or a valid legal process. on88b will notify affected players of such disclosures where legally permitted to do so;
• Professional advisers — lawyers, auditors, and accountants engaged in connection with on88b's legal and financial compliance obligations, bound by professional confidentiality obligations.

All third parties with whom on88b shares personal data are subject to contractual data processing agreements that require them to maintain appropriate technical and organisational security measures.

6. International Data Transfers

on88b's primary data infrastructure is hosted on servers located within the jurisdiction of our gaming authority. Where personal data is transferred internationally — for example, to game providers or technology partners operating from other countries — on88b ensures that appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms recognised under our regulatory framework.

7. Data Retention

on88b retains personal data for as long as your account is active and for a period of seven (7) years following permanent account closure. This retention period reflects our obligations under anti-money laundering regulations and our gaming authority licence conditions. Where data is no longer required, it is securely deleted or anonymised. You may request earlier deletion of your data subject to our ability to fulfil overriding regulatory retention obligations.

8. Your Data Rights

Subject to applicable law and regulatory obligations, you have the following rights regarding your personal data held by on88b: